Warehouse Manager Job at JD.COM, Chicago, IL

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  • JD.COM
  • Chicago, IL

Job Description

Job Title: 3PL Warehouse Manager

Job Type: Full-Time

Salary Range: $90,000 – $130,000

About the Role

As a 3PL Warehouse Manager at JD Logistics, you will lead the end-to-end operations of our Chicago distribution center. This role is critical in driving operational excellence, managing high-volume order fulfillment, and ensuring superior service to our clients. You will oversee inbound and outbound logistics, inventory accuracy, labor planning, compliance, and cost control — all within a fast-paced, technology-driven warehouse environment.

Key Responsibilities

  • Operational Leadership:
  • Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs.
  • Team & Resource Management:
  • Manage, train, and motivate warehouse staff. Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs.
  • Process Standardization:
  • Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives.
  • Inventory & Quality Control:
  • Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes.
  • Inbound & Outbound Execution:
  • Supervise the receipt, put-away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time.
  • Customer & Stakeholder Communication:
  • Act as the point of contact for client operations teams. Address concerns, resolve complaints, and ensure a high level of satisfaction.
  • Data & Performance Reporting:
  • Monitor and analyze operational metrics, generate weekly/monthly performance reports, and develop actionable insights to improve efficiency.
  • Compliance & Safety:
  • Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse.

Qualifications

  • Bachelor's degree in Supply Chain, Logistics, Business, or related field
  • 5+ years of progressive experience in 3PL or warehouse operations, including team management
  • Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs
  • Experience in process design, warehouse planning, and cost control
  • Excellent problem-solving, communication, and leadership skills
  • Ability to analyze data and translate findings into operational improvements
  • Bilingual in Mandarin is a plus but not required

Preferred Qualifications

  • Prior experience with high-volume e-commerce fulfillment
  • Background in both manual and automated warehouse environments
  • Familiarity with lean methodologies and continuous improvement frameworks
  • Ability to thrive in a fast-paced, deadline-driven environmen

Job Tags

Full time, Shift work,

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