Job Description

Are you an experienced retail leader ready to take the reins of a high-performing store? Do you thrive in a fast-paced, customer-focused environment where team development and operational excellence go hand in hand? We’re looking for a results-driven General Manager to lead our Kalamazoo, MI location.

About the Role

As the General Manager, you'll be responsible for overseeing the daily operations, team performance, and overall profitability of the store. Your mission: deliver an exceptional customer experience, drive sales growth, and build a high-performing team culture. This is a full-time, on-site leadership role ideal for someone with a strong background in big-box or high-volume retail, especially in home furnishings or similar categories.

Key Responsibilities

• Lead, coach, and motivate a team of department managers, sales associates, and operations staff
• Set and execute sales strategies to meet or exceed revenue targets
• Ensure exceptional customer service and satisfaction across all touchpoints
• Monitor and manage store performance metrics (sales, labor, inventory, shrink, etc.)
• Ensure visual merchandising and store appearance aligns with brand standards
• Drive talent development including hiring, training, and performance management
• Oversee scheduling, payroll, and budget management
• Maintain compliance with company policies, safety standards, and operational procedures

What You Bring

• 5+ years of retail management experience with at least 2 years in a General Manager or Store Director role
• Strong leadership skills and a proven track record of building and managing high-performing teams
• Ability to analyze business reports and take actionable steps to improve KPIs
• Experience in furniture, home goods, or large-format retail preferred
• Excellent communication, organizational, and customer service skills
• Ability to work flexible hours including evenings, weekends, and holidays as needed

What We Offer

• Competitive base salary plus performance-based bonuses
• Comprehensive benefits including health, dental, vision, and 401(k)
• Employee discounts
• Opportunities for advancement within a national retail network
• A supportive and energetic team environment

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