Job Description

Job Title: Service Manager

Location: New York, NY

Employment Type: Full-time

Schedule: Flexible, includes weekends and evenings

About the Role

We are seeking a seasoned and service-driven Service Manager to join the leadership team of a distinguished hospitality operation. This dynamic role oversees multiple outlets within a refined, multi-venue property, including an elegant bar, a well-regarded restaurant, in-room dining, and an iconic rooftop destination.

You’ll play a key leadership role in shaping the guest experience, managing a large front-of-house team, and upholding standards of excellence across venues. This position requires a thoughtful and confident leader who thrives in fast-paced environments, balances on-the-floor presence with administrative responsibilities, and can operate with a high degree of autonomy and discretion.

Key Responsibilities

• Lead daily operations across three unique dining and beverage outlets, ensuring seamless service and elevated guest experiences
• Direct and support a large front-of-house team, including hiring, onboarding, training, and performance management
• Collaborate closely with culinary and beverage leadership to maintain alignment and consistency across all venues
• Handle administrative responsibilities including staff scheduling, payroll oversight, labor cost management, and compliance
• Serve as a point of contact for guest recovery, conflict resolution, and escalation when needed
• Foster a collaborative, respectful, and professional work environment
• Work closely with the senior leadership team to execute strategic goals, service standards, and company values

What We’re Looking For

• 3+ years of progressive leadership experience in upscale hospitality environments
• Proven success in managing multi-unit or multi-outlet operations
• Strong communication and interpersonal skills with a leadership style that is clear, respectful, and motivational
• A composed and mature approach to decision-making and problem-solving
• Flexibility in schedule and adaptability in work style to meet the diverse needs of the operation
• Proficiency in administrative systems such as scheduling platforms and payroll software

Why Join Us

This is a unique opportunity to step into a well-established yet evolving operation where your leadership will have a direct impact. You’ll work closely with a tight-knit management team in a supportive and professional environment that values both excellence and balance.

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