Information Technology Help Desk Technician Job at Compunnel Inc., South Jordan, UT

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  • Compunnel Inc.
  • South Jordan, UT

Job Description

Job Title: IT Help Desk Technician

Location: South Jordan, UT 84095

We’re looking for a reliable IT Help Desk Technician to join our team! In this on-site role, you’ll provide phone and chat-based support for end users, troubleshoot technical issues, and ensure accurate ticket documentation.

Key Responsibilities:

• Provide first-level IT support via phone and live chat

• Troubleshoot hardware, software, and network issues

• Document all support interactions in the ticketing system

• Escalate issues when necessary and follow up with users

• Maintain a high level of professionalism and customer service

Qualifications:

• High school diploma or GED (required)

• 2–5 years of IT support or customer service experience (preferred)

• Strong communication and problem-solving skills

• Ability to multitask and work under pressure

• Familiarity with Windows systems and basic IT tools

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