Job Description

Career Summary

As the GM of the organization, you will be responsible for enhancing the Soul guest experience, the teaching team, and the employment experience. Develop and maintain business relationships with Core Team members, front-of-house team members, and the teaching team. Oversee operations and all teaching programs to drive business as a result of field feedback. Work with Directors to establish policies related to programs and services to best execute and ensure adoption and success. Responsible for measuring and tracking results associated with projects/strategies to identify opportunities and trends associated with increasing growth and impacting business objectives. Develop and deploy best-in-industry classroom schedules, guest experience, teaching, and programming (i.e., workshops, retreats, and 200/300 TT).

The GM will be the point of contact for resolution of all escalations that arise from the operations of the business. Work cross-functionally with core teams to find resolutions to issues and opportunities that are not easily resolved, help create new processes, and help develop enhancements to existing processes where necessary. Make recommendations on solutions for identified problems or gaps. Define a path forward and manage those cross-functional divisions through execution and delivery of the solution.

Assigned Location:

Team members will be assigned to either the Five Forks or Downtown studio based on business needs and availability.

Performance Management

Guide Yes Team leads to meet or exceed budget targets and revenue objectives through development and monitoring of sales goals. Monitor financial, budgeting, and studio sales reporting. Ensure all employees demonstrate and understand the company’s mission, vision, values, products, and services.

Operations Management

Oversee studio merchandise, facilities management, adherence to marketing directives, and adherence to SYS standards. Increase presence in the community by developing relationships with local personnel and businesses.

Oversee and audit the following: inventory management, shrink control, cash management, retail cleanliness, and appearances.

Staffing/Employee Relations

Foster leadership qualities in managers to motivate and coach their teams to achieve high-performance results. Take action based on reports to improve performance.

Responsible for the management and staffing of the operations team. Make decisions regarding hiring, promotion, and disciplinary actions (i.e., employee development and employee relations).

Customer Retention

Manage and grow the existing customer base (with at least a 25% increase of the existing rolling average) and manage churn (company-wide average below 5% of controllable member base). Develop customer retention tools for the studio.

Reporting Relationships

The GM is charged with driving organizational efficiency while providing the best and most magical guest/team experience. As the GM, you will work closely with team members to address and support current studio members/students. This manager reports directly to the Owners/Directors of Soul Yoga.

Duties & Essential Job Functions

• Engage the leadership team and functional leaders to identify gaps within the business (i.e., quarterly business plans).
• Gather and leverage market insights to influence business decisions and identify linkages to the strategic direction of the target student base.
• Network with external and internal organizations to build mutually beneficial strategic partnerships (community trade and partnership).
• Ensure that the Soul Culture is present and evident in all member and team interactions.

Daily Responsibilities

• Oversee the teaching schedule.
• Check in with teachers after class for general feedback and support.
• Respond to all inquiries for teaching at SYS and coordinate bookings/auditions as needed with the teaching director. Always have a bench of new candidates in the teacher funnel.
• Act as the point of contact for payroll, compensation, and general business operations for teachers and staff.
• Oversee daily operations to ensure all the magic is being delivered and performed by all team members.
• Ensure proper front-of-house staffing.
• Cover shifts at front-of-house operations when needed.

Weekly Responsibilities

• Lead and support the creation and implementation of all workshops.
• Take a minimum of four classes (a variety of types) at the studio and provide experience feedback to the teacher and owners.
• Participate in and occasionally lead the weekly Thursday management team huddle.
• Update workshops, current class schedule, and events pages to MBO.
• Coordinate, write, send, and store all workshop and TT contracts.
• Meet weekly with the Assistant Studio Manager (YES TL) for updates and strategy sessions.
• Ensure the proper onboarding of all new teachers and staff (i.e., state/federal documents).
• Calculate and send workshop payment to the facilitating teacher and accountant (or add to payroll if it is provided by a Soul contractor).
• Send reports to ownership and the accountant with the following information:
• All payroll submissions for teacher workshops, special incentive pay, and other arranged compensation programs.
• Support ownership with special projects and events.
• Review and maintain budget.
• Resolve operational issues including, but not limited to: billing, MBO scheduling and pricing, building and music faults.
• Oversee cash handling and bank deposits.
• Review all weekly social media marketing content and approve before it is posted.

Monthly Responsibilities

• “What’s Happening” note to the team.
• Collaborate with the Marketing Team on promotional calendars and website changes.
• Oversee, create, and maintain a workshop and events calendar to share with the Marketing Team.
• Send approved workshop content to Marketing for promotional material creation.
• Provide feedback and direction for all flyers before Marketing posts to the website, newsletter, and social media.
• Update and add teacher training and programs in MBO.
• Create and deliver a monthly action plan for business growth and improvement.
• Inventory and purchase all rental and retail snack items.
• Inventory and purchase new apparel.
• Design and order branded Soul Yoga gear, including (but not limited to) shirts, headbands, and water bottles in collaboration with the Marketing Manager.

Quarterly Responsibilities

• Collaborate with ownership on the content, implementation, and facilitation of quarterly team meetings (teachers, assistants, and staff).
• Collaborate with ownership and management for quarterly review of the class schedule (includes pulling data, reports, and providing analysis).

Annual Responsibilities

• Perform a teacher review 2x/year for each scheduled teacher as outlined in the Teacher Contract.
• Perform a staff review 2x/year for each employee as outlined in the staff agreement.
• Forward all teacher training applications to the TT coordinator and facilitators (as needed).
• Cancel classes affected by teacher training, holidays, etc.
• Email teachers and staff with specific class cancellations.
• Coordinate holiday and anniversary parties and events.

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