Customer Service Specialist Job at MBA Consulting Services, Inc. (MBA CSi), Topeka, KS

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  • MBA Consulting Services, Inc. (MBA CSi)
  • Topeka, KS

Job Description

We’re looking for a detail-oriented National Customer Service Specialist to support the U.S. Postal Service at their Topeka, KS facility. In this full-time, onsite role, you’ll play a key part in maintaining and improving the USPS’s Security Lock policies, systems, and processes. You’ll assist customers with ordering locks and keys, provide Tier 2 helpdesk support, and ensure accuracy in critical data files and records.

If you’re a collaborative problem-solver with advanced technical skills and a knack for multitasking, this role is perfect for you!

What You’ll Do:

  • Communicate with Postal employees and customers to share updates on systems, processes, and ordering policies.
  • Generate reports and suggest process improvements for better management and efficiency.
  • Develop and implement policies and procedures to enhance Security Lock functions.
  • Provide technical support for ordering systems and related applications.
  • Maintain accurate records for key returns, combination changes, and product updates.
  • Participate in meetings to provide insights and recommendations on Security Lock programs.
  • Support Tier 2 helpdesk operations by addressing escalated customer inquiries and resolving issues.

What We’re Looking For:

  • Experience:
  • 2-3 years in customer service, helpdesk/call center operations, or materials ordering support.
  • Technical Skills:
  • Advanced proficiency in MS Excel, Access, and CSV files.
  • Familiarity with MS Teams.
  • Strong communication, multitasking, and problem-solving abilities.
  • A proactive and adaptable mindset with the ability to work under pressure.

Additional Details:

  • Location: Onsite at USPS facility, 500 Gary Ormsby Dr., Topeka, KS.
  • Schedule: Monday-Friday, 10:00 AM – 7:30 PM CT or 6:00AM - 2:30PM
  • Position Type: Non-exempt, 40-hour workweek
  • Background Requirements:
  • Ability to pass a Background Investigation, Drug Test, and provide fingerprinting to obtain a Public Trust Clearance

Why Join MBA CSi?

At MBA CSi, you’ll work in a collaborative and supportive environment with opportunities to make a meaningful impact. We’re committed to fostering growth, encouraging innovation, and recognizing excellence.

Take the next step in your career and apply today!

#CJ

Job Tags

Full time, Monday to Friday,

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