Job Description

Net 2 Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.

Clerical: Customer Service Representative / Document Associate.

Location: Omaha, NE, 68106 USA, Onsite from Day 1

Duration: 12 Months.

Responsibilities

• Manage different sections of Mailroom according to standard guidelines & SOP
• Assist with maintaining client records and confidentiality, as well as, recalling containers for internal and external audits
• Sort, locate, open, inspect and bundle all incoming mail and publications
• Document, process, and file all incoming and outgoing mail correspondences
• Distribute all inter-office mail for the facility departments
• Troubleshoot and perform simple preventive maintenance of machines
• Process checks handling, deposit, and reconciliation according to Company service standards
• Research case numbers for proper handling
• Handle inbound and outbound emails/calls
• Assisted with daily tasks as assigned
• Prioritize, plan, and organize tasks and work responsibilities to achieve SLAs
• Comprehend and respond to customer inquiries.
• Identify, research, and resolve problems
• Ability to accurately interpret and compile information from a variety of sources and systems
• Ensure that turnaround time and quality of the work meets Company service standards
• Interact with customer in a respectful and professional manner via email and on calls
• Manage own work in process and support team efforts to ensure that individual, team goals are met
• Should be able to handle basic day to day requirements of excel

Essential skills:

• Life Insurance Mailroom backend operations experience
• Proactive communication & analytical skills – should be able to anticipate problems and suggest solutions, with impactful data
• Displays energy, enthusiasm, and flexibility in approaching the job
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to independently interact with internal and external customers
• Customer service focus
• Basic Computer knowledge along with typing speed of 40 words/minute
• Insurance knowledge

Minimum qualifications:

• High school diploma or equivalent

Nehal Ojha

Sr. Technical Recruiter

+1-551-363 0506

Ojha.nehal@net2source.com

270 Davidson Ave, Suite 704, Somerset, NJ 08873

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