Job Description

We are seeking a reliable and detail-oriented full-time Customer Service Representative to join our team. The Customer Service Representative (CSR) serves as the first point of contact for all inbound phone calls to the Auguste Escoffier School of Culinary Arts Boulder Campus. This role is essential in ensuring all inquiries are directed promptly, accurately, and courteously to the correct departments, including Financial Aid, Career Services, Tech Support, Student Accounts, Admissions, Registrar, and other offices as appropriate. The CSR provides a professional, welcoming, and solutions-oriented experience for all callers while upholding the school’s mission to support students, staff, and external stakeholders.

The ideal candidate is highly outgoing, organized, patient, and resourceful, with a strong ability to assess caller needs, resolve issues when possible, and seamlessly connect inquiries to the right points of contact for timely resolution.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Answer and manage all inbound phone calls for our Distance Learning (IDL) and Boulder, CO institution in a professional and courteous manner.
• Actively listen to callers to identify the nature of their inquiry and determine the correct department or individual for resolution.
• Accurately and promptly transfer calls to appropriate departments such as Financial Aid, Career Services, Tech Support, Student Accounts, Admissions, Registrar, and others.
• Maintain up-to-date knowledge of departmental functions, points of contact, and escalation protocols to ensure smooth call handling.
• Provide basic information to callers regarding campus operations, office hours, or general inquiries when appropriate.
• Record and track calls when needed to ensure follow-up or verify call resolution.
• Deliver exceptional customer service by demonstrating patience, professionalism, empathy, and problem-solving skills with every interaction.
• Collaborate with colleagues and department representatives to continuously improve call flow and the customer experience.
• Support administrative tasks as assigned related to campus communications and operations.
• Uphold confidentiality standards and ensure sensitive information is handled responsibly.

QUALIFICATIONS

• High school diploma or equivalent required; associate’s degree preferred.
• Minimum of 1–3 years in customer service, call center, or front desk/reception experience, preferably in an educational or professional office setting.
• Prior experience in a role requiring multi-tasking and high-volume call management is strongly preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong interpersonal and communication skills with a friendly, professional, and outgoing demeanor.
• Ability to quickly assess caller needs and exercise sound judgment in routing inquiries.
• Excellent organizational skills with attention to accuracy and detail.
• Ability to remain calm, courteous, and patient when working with a high volume of calls or challenging situations.
• Proficiency in using multi-line phone systems and related call management tools.
• Strong problem-solving skills with a solutions-oriented mindset.
• Ability to work independently while maintaining collaboration with campus departments.
• Prompt and reliable with a strong sense of responsibility to ensure inquiries are handled efficiently.
• Knowledge of Microsoft Office Suite (Word, Excel, Outlook) and basic data entry skills.
• Willingness to learn departmental structures, contacts, and processes to continuously improve call transfers and service delivery.

PHYSICAL DEMANDS

This position requires the ability to remain seated for extended periods while operating a computer and telephone system. The employee must occasionally stand, walk, bend, and lift or move up to 10 pounds. Clear verbal communication and active listening are essential to successfully perform the duties of this role.

WORKING CONDITIONS

Majority of work is performed in a campus environment inclusive of administrative areas, classrooms, and offices. Ability to work flexible hours, including evenings, and weekends as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change at any time with or without notice.

The expected earnings range for this position is between $18 and $23 per hour. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Escoffier offers a robust suite of benefits including:

• Medical, dental, vision, life, voluntary life and disability insurance
• 401k Retirement Program with an employer match
• Enhanced Employee Assistance Program
• Vacation and sick days
• 11 paid holidays

We are an Equal Opportunity Employer

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