Job Description

We are looking for Customer Care Specialists for a hybrid opportunity in South Portland, ME to support policyholders and field teams. This role is ideal for service-oriented professionals who excel in communication, problem-solving, and delivering exceptional customer experiences. You’ll handle inbound requests across phone, email, and chat, while ensuring timely, accurate, and compassionate support for customers.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat regarding products, policies, and claims.
• Accurately process transactions such as policy changes, transfers, cancellations, and beneficiary updates.
• Build trust and rapport with customers through active listening, clear communication, and professional service.
• Compose and manage correspondence to confirm actions or request information, ensuring timely resolution.
• Navigate systems to research and track customer requests, referring complex cases to the appropriate team.
• Maintain confidentiality of customer information and comply with company codes of conduct and ethics.
• Stay up to date on products, services, and procedures through ongoing training and self-development.
• Support departmental initiatives and perform other related duties as assigned.

Required Qualifications:

• High school diploma or equivalent.
• 2-3 years of customer service or related work experience.
• Strong verbal and written communication skills across multiple channels (phone, email, chat, text).
• Ability to handle challenging conversations with empathy and professionalism.
• Strong organizational skills, attention to detail, and time management.
• Proficiency in Microsoft Excel and basic office systems.

Preferred Qualifications:

• Bilingual (English/Spanish) communication skills.
• Experience in insurance, benefits, or financial services.
• Strong problem-solving skills with the ability to de-escalate high-emotion situations.

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