Call Center Customer Service Representative Job at Seneca Resources, Phoenix, AZ

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  • Seneca Resources
  • Phoenix, AZ

Job Description

Position Description: Tax Compliance Call Center Agent (Remote)

Objective:

Professionally and courteously serve customers by handling inbound telephone calls related to Individual and Business tax compliance, delinquency, and general inquiries. Candidates should be service-oriented with a strong sense of integrity and a positive attitude.

Job Responsibilities

  • Answer high volume inbound calls in a fast-paced environment.
  • Resolve Tier 1 issues related to tax matters.
  • Review and manage taxpayer accounts.
  • Collect, verify, and update key account information during calls.
  • Educate taxpayers about online resources and current tax policies.
  • Submit payment arrangement requests.
  • Document all actions in multiple systems.
  • Participate in team engagement and training activities.
  • Consistently meet performance benchmarks.

Required Skills

Ability to multitask efficiently.

  • Basic proficiency with Microsoft Word, Excel, and Google Workspace.
  • Strong basic math skills (add, subtract, multiply, divide).
  • Excellent verbal and written communication.
  • Strong interpersonal and customer service skills.
  • Good retention and learning ability.
  • Creative problem-solving mindset.
  • Highly organized and goal-oriented.

Preferred Skills

  • Spanish-speaking candidates preferred.

Experience Requirements

Required:

  • At least 1 year of recent experience in a fast-paced call center, preferably national.
  • Industries: Finance/Banking, Insurance, Telecommunications (not technical support).

Preferred:

  • Background in banking, process improvement, or advanced customer service roles.
  • Demonstrated experience using basic math in a customer support setting.

Education

Required:

  • High School Diploma or equivalent.

Preferred:

  • Associate’s Degree or higher.

Job Tags

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