Call Center Customer Service Representative Job at LHH, El Segundo, CA

TEExRWRVR2ZoRy9IaXNROXdLSkxMSVJMU0E9PQ==
  • LHH
  • El Segundo, CA

Job Description

Job Title: Call Center Account Management Specialist

Location: Hybrid - El Segundo, CA

Company Overview: Join our dynamic team where we are dedicated to providing exceptional customer service and support. We are looking for a motivated and detail-oriented Call Center Account Specialist to join our team in a hybrid role, combining remote work with in-office responsibilities in El Segundo, CA.

Job Description: As a Call Center Account Specialist, you will be the primary point of contact for our valued customers. You will handle a variety of customer inquiries, provide product and service information, and resolve any emerging problems that our customers might face with accuracy and efficiency. Your goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Key Responsibilities:

  • Manage large amounts of outbound calls in a timely manner.
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Update Customer information in database
  • Research and troubleshoot
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Meet personal/team qualitative and quantitative targets.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Follow communication procedures, guidelines, and policies.

Requirements:

  • Proven customer support experience or experience as a Client Service Representative.
  • Account Management experience
  • High Volume Outbound Center experience
  • NICE inContact experience preferred
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Associate’s Degree and additional qualifications in Customer Service will be a plus.

Job Tags

Remote job,

Similar Jobs

Chick-fil-A

Team Member 14/15 Year Old Job at Chick-fil-A

 ...At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. Position Type: Part-Time 14/15 year old: $10.25 per hour Cross training: Building your skill set with on the job training in all team member roles in the restaurant. Requirements... 

McGriff

Loss Control Specialist Job at McGriff

 ...Property and Liability Pool (CSD Pool) Team is looking for a Loss Control Specialist to deliver loss control and safety services...  ...operational risk exposures, promoting risk awareness and loss prevention techniques to address individual OpCos business operational risk... 

Cignus Consulting LLC.

Sr. Airport Planner Job at Cignus Consulting LLC.

 ...Manhattan) offices. The candidate can look forward to a variety of exciting projects focused on airspace, airside, terminal, and landside planning across a variety of airport systems to address near-term operational issues and long-range master planning. Come join a growing... 

Worley

Marine Structural Engineer Job at Worley

 ...Join a community of consultants, scientists, strategists, and engineers all dedicated to solving the worlds critical infrastructure, environmental...  ...including drawings, specifications and reports for general marine terminal infrastructure. Prepare design criteria and... 

The Ottohahn Group

Nuclear Electrical/I&C Design Engineer Job at The Ottohahn Group

 ...The Ottohahn Group is working with a premier nuclear company to find experienced Electrical and I&C Design Engineers to join their growing organization. This is a great opportunity to work with the best engineers in the nuclear industry supporting the U.S. Commercial Nuclear...